How to Drive Retention & Conversion Through Customer Experience

A talk by Chris Lavoie
Tech Partner Manager, Gorgias

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About this talk

In this talk, you’ll learn how:

  • Brands can create personalized experiences tailored to the shopper
  • Automate your support with macros and auto-responses. No more manual replies to Where is my order? Return requests, etc.
  • Empower shoppers with self-service portals to navigate their needs

Chris Lavoie

Gorgias is the helpdesk for Shopify stores. Find out how brands like Timbuk2, Rothys, and Thrive Causemetics are using live chat with Gorgias to increase average order value, conversion rate, and return on ad spend.

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